Grievance Redressal Policy

At printerpartsstore.in, we are committed to providing a seamless shopping experience to our customers. However, if you encounter any issues or have concerns, our Grievance Redressal Policy ensures a fair and transparent process to address your complaints effectively. 😊🛒✨

Objective

The purpose of this policy is to:

     

      • Provide a systematic approach for addressing grievances.

      • Ensure timely resolution of complaints.

      • Promote transparency and accountability in our customer service practices. 📌✅🕊️

    Scope

    This policy applies to all grievances raised by customers regarding products, services, delivery, or any other aspect of our business operations. 📦🖨️💬

    Grievance Redressal Process

       

        1. Filing a Complaint

             

              • Customers can raise a complaint by contacting us through the following channels:

                   

                    • Phone: +91-9810309896

            1. Details Required
              To help us resolve your grievance quickly, please provide the following details:

                 

                  • Full name

                  • Order ID

                  • Description of the issue

                  • Any relevant supporting documents (e.g., receipts, images of defective products)

              1. Acknowledgment of Complaint

                   

                    • Upon receipt of your complaint, we will acknowledge it within 2 working days and provide a reference number for tracking.

                1. Resolution Timeline

                     

                      • We strive to resolve all grievances within 7 working days. In case additional time is required, we will inform you of the reason for the delay and the expected resolution date. 🕒📝📧

                Escalation

                If you are not satisfied with the resolution provided, you can escalate the issue to our Grievance Officer:

                   

                    • Grievance Officer: Ajay Kumar

                    • Address: GROUND FLOOR, GF-71, DURGA TOWER, RDC RAJ NAGAR, GHAZIABAD, Uttar Pradesh, 201001

                    • Phone: +91-9810309896

                  The Grievance Officer will review your complaint and ensure a fair resolution within 10 working days. 🔝📞📄

                  Customer Rights

                  Customers have the right to:

                     

                      • Receive a prompt acknowledgment of their complaints.

                      • Be informed about the status of their grievance.

                      • Expect a fair and impartial resolution. 🎯⚖️🌟

                    Review and Updates

                    This Grievance Redressal Policy will be reviewed periodically to ensure compliance with regulatory requirements and to improve customer satisfaction. 🔄📋✔️

                    Thank you for choosing printerpartsstore.in. We value your trust and are committed to addressing your concerns efficiently. 🙏💻🤝

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